Frequently Asked Questions



I’m having issues with CommercePipe – what can I do?

We have prepared this Help/FAQ guide with the aim of answering many common questions that our customers ask us.

If however you have any questions that are not covered here, or you’d like to clarify anything further, please let us know!

There are several ways you can get in contact with our friendly team: chat to us though the live chat widget in at the bottom of your screen, tweet us @commercepipe, send us an email to Support@CommercePipe.com or, you can leave us a message on our ‘Contact Us’ page.

 

What is CommercePipe?

CommercePipe a marketplace for buying and selling datasets, of all kinds, from all around the world! Find all the data you need for your project or business, or monetise your data assets.

 

How do I change my password?

In the top right corner, click your account name to go to your user profile page (https://commercepipe.com/my-account/edit-account/). Then follow the prompts to provide a new password. Your password will then be changed.

 

I forgot my password. How do I reset it?

Go to: https://commercepipe.com/my-account/lost-password/ and enter your email address or username. An email will be automatically sent to the your email address.

 

Is my personal and company data safe?

Data security is a key risk which businesses should consider. We have engineered our technology with data security in mind, such as by using secure SSL encryption and by hosting our system on Microsoft Azure servers.

More specifically, we use bank-grade 256-bit data encryption to protect the transportation of data between you (or in computing talk, the ‘client’) and our servers using SSL (Secure Sockets Layer) encryption technology. Passwords are also stored securely using encryption.

 

What internet browsers support CommercePipe?

CommercePipe works on most major browsers like Internet Explorer, Chrome, Firefox, Safari, etc. If you have any issues, please contact us.

 

Can I use CommercePipe on my mobile or tablet device?

CommercePipe uses responsive web technology to optimise the user interface for access from mobile, tablet and desktop devices. This means you can easily work from the office, the airport, or on the beach! However we do recommend using CommercePipe on desktop or tablet devices due to the volume of data that must be displayed effectively.

 

 

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